Buy prescription glasses online from $79

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14 day money back guarantee

  1. What is the 14 day money back guarantee?
    You have 14 days from receiving the glasses to return them to us for a full refund or credit if you are in any way not satisfied with your purchase.

  2. How do I return the glasses?
    You are responsible for the costs of returning the glasses to us.
    The glasses must be returned in their original case and packaging and be in their original undamaged condition.
    The glasses must be returned to:
    PO BOX 340-147

    You are responsible for the glasses until they have been delivered back to us. You must choose a track and trace option with insurance from a reliable courier company when arranging the return.

    If the glasses are lost or damaged when returning for credit any claim for insurance will be solely resolved between you (the sender) and the courier company you use to make the return.

    You must ensure you have insurance and a track and trace option when returning goods to us!

  3. When is the refund or credit issued?
    Once the goods have been returned and inspected we will issue a refund via the same method that you paid. No cash refunds will be issued. Alternatively you can opt for a credit, this is applied to your account and can be used for your next purchase.

  4. Can I return them after 14 days?
    No, you must return them within 14 days of receiving the glasses.

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