Buying prescription glasses online should feel straightforward. That's why i-glasses gives you 14 days to try your new glasses. If you're not happy with them, send them back and we'll refund the price you paid for the glasses.
Our 14-day guarantee
What does the guarantee cover?
We want you to be comfortable buying glasses online. You can try your new glasses and, if you're not happy with them for any reason, contact us within 14 days of receiving your order.
This includes prescription glasses made specifically for you.
When does the 14-day period start?
The 14 days starts from the day your glasses are delivered to you, not the day you place your order.
Can I actually wear the glasses?
Yes. The point of the guarantee is to give you a reasonable opportunity to try them.
We simply ask that the glasses are looked after and returned without damage beyond what would reasonably occur from trying them.
Returning your glasses
How do I make a return?
Contact us within 14 days of receiving your glasses and let us know that you'd like to use our 14-day guarantee.
We'll provide the return details and help you through the process.
What needs to be returned?
Please return the complete glasses, including the frame and lenses, together with the supplied glasses case where possible.
Who pays the return postage?
For a return under our 14-day change-of-mind guarantee, return postage is your responsibility.
If the glasses are faulty, incorrect because of an error by us, or otherwise covered by your rights under New Zealand consumer law, we'll also deal with reasonable return costs as required.
Your refund
What will be refunded?
Once the returned glasses have been received, we'll refund the purchase price paid for the returned glasses.
Original delivery charges and return postage aren't normally refunded for a return made simply under our 14-day guarantee.
How will I receive the refund?
Refunds will normally be made using the same payment method used for the original purchase.
If something is actually wrong
What if the glasses are faulty or we've made a mistake?
That's different from simply changing your mind.
If we've supplied the wrong product, made the lenses incorrectly, or there's another fault with your glasses, please contact us and we'll put it right.
What about my rights under New Zealand law?
Our 14-day guarantee is an extra promise from i-glasses. It does not replace or limit any rights you may have under the Consumer Guarantees Act or other New Zealand consumer law.
Get in touch with us. We'd rather sort out a problem than have you sitting at home annoyed with a pair of glasses.
Last updated: August 2026
