Your personal information

What information do we collect?

When you create an account, place an order, provide a prescription, or contact us, we may collect information such as your:

• Name and contact details
• Email address and account information
• Billing and delivery addresses
• Order and purchase history
• Glasses prescription and pupillary distance (PD) details you provide
• Prescription documents or images you provide to us
• Messages, enquiries or other information you send us
• Basic website, browser and device information

Why do you collect my information?

We collect the information we reasonably need to supply your glasses and operate our business.

We may use your information to process and deliver orders, manufacture or arrange manufacture of prescription glasses, manage your account, provide customer support, confirm order or prescription details, process returns and refunds, prevent fraud, and improve our website and services.

We may also send important messages about your order, account or our service. Promotional emails are only sent where you have subscribed or where otherwise permitted.

What if I don't provide the information?

You do not have to provide personal information simply to browse our website. However, some information is necessary for us to create an account, process an order or make prescription glasses.

If you don't provide information required for an order, we may not be able to supply the product or service you have requested.

Can prescription information come from someone else?

Most prescription information is provided directly by you. If you ask or authorise us to obtain or confirm prescription information from an optometrist, optical practice or another person, we may also collect information from that source.

Sharing and protecting information

Do you sell my personal information?

No. We do not sell your personal information.

Do you share my information with anyone?

We may provide limited personal information to trusted service providers where it is reasonably necessary to operate our business or fulfil your order.

This may include payment processors, couriers, website and email service providers, and laboratories or suppliers involved in producing or supplying your glasses.

We may also disclose information where required or permitted by law.

Do you store my full credit-card details?

Card payments are processed securely by our payment service providers. i-glasses does not intentionally store your complete credit-card number or card security code in its customer database.

How do you protect my information?

We use reasonable security measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

Checkout and account pages use encrypted connections, and access to customer information is limited to authorised people and service providers who need it for their work.

Please use a strong, unique password and keep your account login details private.

How long do you keep my information?

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing customer service, maintaining appropriate business and transaction records, and meeting our legal obligations.

Information that is no longer reasonably required is deleted, anonymised or securely disposed of where appropriate.

Website activity and cookies

What website information do you collect?

When you use i-glasses we may collect basic technical information, such as your browser type, device type, IP address and pages you visit.

This information helps us operate the website, diagnose problems, improve security, understand how customers use the site and make improvements to our services.

How do you use cookies?

Cookies are small files stored by your browser. They help keep your shopping cart and account working, remember preferences, maintain security and measure website usage.

You can block or delete cookies through your browser settings, although some parts of the site, including account login and checkout, may not work correctly without them.

Accessing and updating your information

Can I view or update my account information?

Yes. You can update many of your details through your account page, including your email address, password, delivery and billing addresses, and email subscription preferences.

Can I request access to or correction of my information?

Yes. You can ask us for access to personal information we hold about you, or ask us to correct information that is inaccurate.

Please contact us and provide enough information for us to locate your account or records.

How can I contact you about privacy?

If you have a question or concern about how we handle your personal information, please contact us.